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Terms and Conditions

This page details the terms and conditions for the use of Rico Diamonds website. Before ordering products, please read the Terms carefully.  You are required to understand that while ordering any of our products or using our website, you agree to be assured by the Terms.    

Please note any purchase made through our website establishes a contract to accept the terms and conditions which shall supersede any other terms and conditions. Please read this Agreement carefully. You are recommended to repeatedly check for any changes or updates made to the Terms and Conditions. You are accountable for checking these ‘Terms of Use’ from time to time to remain in acquiescence with these terms. Your use of Site and any change to the Terms of Use shall set up your acceptance of these terms and you also approve to be bound by any such variations / amendments / modifications.     

Online Purchases

We have taken care in offering the products on our website as precisely as possible. The pictures you see will depend on your screen's display and color capabilities. We therefore cannot guarantee that the product images you see are an exact representation of the real merchandise. The marketable / contractual terms include without shipping costs, limitation price, date, period, mode of delivery, warranties associated with products and services including after sales services related to products and services, etc., over which the supplier has whole control and the same are subjected to change.      

Customer Experience

Our customer experience team and jewelry experts will be pleased to help you place an order over the phone, guide you on the variety of products we offer on our website and help you with queries about payment. You can contact our customer experience team on +1 800 912 9723 during the following timings:

Alternatively you can email us at

Contact Details

The primary method of communication shall remain via email and telephone. Therefore, please make sure the email address and phone number you provide us with is right. All order and dispatch approvals will be sent to the email address as well as the phone number you provide.


Once you have finished an online purchase, we will send you an email confirming your order details. At the same time we are under no commitment to accept your order, we would normally do so where:

(i) The product is available

(ii) The order reflects current pricing  

(iii) Your credit card/debit card payment is approved by your credit card/debit card company and  

(iii) Your order passes our verification checks


The products and services shown on our website are subject to availability. The product prices may change from time to time. We confirm availability and price at the time your order is placed. We will inform you via phone or email if the product is unavailable.

Tracking Orders

If you have selected a domestic or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays).

If your order has not been received within the agreed times (see your dispatch note for confirmation of this) then you will be able to contact our insured courier service, Secure Mail Service on +1 800 912 9723 to track your order.   

Estimated Arrival of Deliveries

All orders received online at Rico Diamonds are managed and, depending on the stock availability, are dispatched as quickly as possible and usually delivered in 1-3 working days. Please see the delivery information on the product pages for more detailed information. Delivery times specified are subjected to the approval of the order. Please visit our delivery page for complete information.

Delivery Address

All deliveries will be made to you at the address listed by you in the order. We may, at our preference and expenditure, supply parts of your order distinctly. If we are unable to deliver the products at the address you have specified for any reason, we will notify you. If you wish to have your order delivered to a different address, a signature may be required and the general conditions of delivery will remain unchanged.

Unfulfilled Orders

In order to reduce the risk of a marketed item being unavailable on our website, we pride ourselves on keeping an up-to-date high-tech record of all items kept. If is unable to fulfill your requested order, we will notify you by email as soon as possible and we will conduct a payment reversal if the transaction has been processed. We would try our best to offer you an alternative product.  

Lost Packages

Even though items are sent via safe courier, on unusual incidents we do experience losses in transit. Please get in touch with our customer service team if you think your order has been lost. Please ensure that you contact us within 30 days of placing the order.  

Credit/Debit Card Payment

We ensure that your order and consequent transactions are conducted in a safe environment. We will inform you in case there is unavailability of the products after we have accepted your order. You won’t be charged for these products and the amount already paid will be refunded to your credit card/debit card account.    

Validation Checks

All the credit, debit and charge card holders are subject to validation checks and authorization by the card issuer. We are not liable for delivery delay or non-delivery in case the payment is refused by the card issuer.  In the interests of avoiding falsified use of credit / debit / charge cards, we will validate the names, addresses and other information supplied during the order. By ordering from our website you assent to such authorizations. These actions are taken as additional protection to ensure your online shopping experience with us is as safe and secure.

Prices and Charges

We take care to ensure that all product information and pricing details shown on this website are accurate and up to date. We verify the prices at the time of dispatch. All prices displayed on the website are inclusive of VAT.


When an item is on sale/offer, following policies apply:

  • The offer is available for a limited period only.

  • The offer applies to selected items only.  

  • Rico Diamonds can withdraw the sale offer at any time.

  • The offer cannot be used in combination with any other offer, promotion or discount

  • A single discount can be used for a single transaction.


Message Card and Gift Wrapping

Rico Diamonds offer a luxury gift wrapping service. All products are dispatched in a standard box. The ones that you choose to be gift wrapped are wrapped by us in a luxury wrapping paper and ribbon with a gift tag. We have a right to withdraw this service at any time.

Care instructions

The jewelry that you purchase from us requires care to maintain its splendor and wearability. Wipe the jewelry with a soft cloth to eliminate traces of perfume and fingerprints. The jewelry needs to be cleaned delicately and brushing must be avoided to keep the shine of the diamond intact. Use of abrasive cleansers, alcohol, and ammonia must be avoided. The diamond jewelry must be worn after applying makeup, hairspray and perfumes. We recommend keeping the store pieces in the packaging delivered and never throw or stock pieces in a jewelry box as they may get scratched.    

Website Errors

We try to give the latest, precise and reliable information on our website every time. Yet, there may be times when some of the information included may contain inadequate data, typographical errors or incorrectness. Any errors are absolutely inadvertent and we apologize if any error is reflected in the cost of merchandise. We give our content as it is and make no claims to its accurateness, either articulated or implied. We reserve the right to correct errors or to update information at any time.   

Use of Site

Nuisance in any manner on the site, including via email, chat or by use of indecent or offensive language, is strictly prohibited. Impersonation of others, including Rico Diamonds or other licensed employee or representative, as well as other associates or visitors on the site is prohibited. You may not upload or publish any content through the site which is defamatory, derogatory, lewd, intimidating, intrusive of privacy or promotional rights, insulting or unlawful which may encourage a criminal offense or violate the rights of any party. You may not use the site to beseech others to join or take memberships of any other marketable online service or organization.

External Web Sites

This website may contain links to other websites that are owned and functioned by third party vendors. You should accept that Rico Diamonds is not responsible for the availability and the content located on any External website.